Our Pizza Oven Warranty

Manufacturers Limited Warranty

Forno Venetzia Wood Burning Ovens and Accessories carry a Manufacturer’s Limited Warranty guaranteeing all parts are free of defects for a period of two years from original date of purchase under normal residential use. All service provided under warranty must be performed by Forno Venetzia Corporation or its authorized service providers, unless otherwise specified by Forno Venetzia Corporation. However, with proper care and maintenance
they will last for many years more.

FORNO VENETZIA CORPORATION WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.

Please note that chips and cracks in the refractory bricks are considered normal as this is part of the intrinsic
nature of the material. Chips and cracks in the refractory bricks do not affect the performance of the oven and are
not covered under warranty.

Replacement bricks are available for purchase directly from our North American distributor SLR International Ltd
www.slrintl.com

Please retain your proof of purchase along with the production lot number that can be found on the carton label
for future reference.

For winter storage we suggest using a Forno Venetzia Cover or by storing your oven indoors such as a garage or garden shed. Covers are available directly from SLR International Ltd www.slrintl.com

Forno Venetzia Accessories should be stored indoors when not in use as per the Use & Care Guide that is included with the accessories.
Please note the warranty is void in the following cases:

  • If the oven is not properly used and installed as described in the Owner’s Manual and Assembly Guides.
  • If the oven has been modified or altered in any way.
  • If a fuel other than wood has been used. DO NOT USE CHARCOAL, COAL, ARTIFICIAL LOGS OR STARTER/LIGHTER FLUID, KEROSENE, LANTERN OIL, GASOLINE OR OTHER ACCELERANTS.
  • If the damage is the result of the use of chemicals and or cleaning products or solutions either inside the oven or outside the oven.
  • Damage to parts that are decorative in nature and/or not functional to the operation and performance of the oven such fading of painted surfaces and minor rust due to the proximity of salt water.
  • If the oven is used for professional applications or purposes.
  • Damage to the internal chamber caused by throwing wood and/or other objects into the oven. Gently place wood into the fire using heat resistant gloves or a fire poker.
  • Damage caused by exceeding the recommended maximum temperature of 800°F/425°C
  • Use only authentic Forno Venetzia replacement parts.
  • If accessories are not stored indoors when not in use.

In order to make a warranty claim proof of purchase, the production lot # along with detailed images as well as the return of the defective unit are required. Images are required in case of possible freight damage due to improper packing when returning the unit. Forno Venetzia Corporation or our distributor will be responsible for the cost of freight one way when processing a warranty claim.

Forno Venetzia Corporation reserves the sole right to repair or replace any unit deemed defective.

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